These terms and conditions apply to your registration and use of UoN BikeShare provided and managed by C4DLab.
These terms and conditions may be amended from time to time which includes various charges to use the bike rental services. Any amendment in the terms and conditions will be informed to you and displayed at every UoN BikeShare Docking Station.
Definitions: These terms and conditions contain some words with special meaning, which are set out below
UoN BikeShare is the actual program of bikesharing at UON
Bicycle is a UoN BikeShare bicycle
Bicycle Rental Charges
Other Charges (such as penalty charges and damage charges)
Charges means the charges for the hire of bicycles;
Docks means where the bicycles are stored and from which members may hire bicycles;
We, our and us refers to UoN BikeShare services provided and managed by C4DLab
Taking reasonable care of the bicycles you use as part of the Service.
Returning the bicycle in the same condition to that when you removed the bicycle from the Dock (fair wear and tear excluded).
Your use of the bicycle.
Physical fitness to undertake cycling any distance or complete events using the bicycle you have booked.
Returning the bicycle into the bay of the Dock in accordance with instructions
Ensuring that your registration details (in particular your mobile number) held by UoN BikeShare are current and up-to-date.
Using the docks and bicycles made available during the scheme in accordance with the instructions provided by UoN BikeShare and with all reasonable care and attention to your own and other people's safety.
UoN BikeShare provides cycling helmets. It is the responsibility of the member to choose to wear a helmet and to ensure that the helmet is properly worn whilst hiring a bicycle.
You assume total responsibility and custody of the bicycle from the time that it is dispensed until the time that is it safely returned and securely deposited in a docking station/
Since you are responsible for any loss of the bicycle while it is under hire to you, we recommend that you do not at any point during the hire leave the bicycle unattended in public.
No item other than a bicycle may be deposited in any bay at any Dock.
You shall communicate to UoN BikeShare of any loss, theft, deterioration or incident that occurs in relation to the Service, the UoN BikeShare, the bicycle(s) or any other related matter during the period of use by you.
In the case of a fault in respect of the bicycle, the Member must return the bicycle to the collection centre- Dock and report the failure in accordance with the instructions on the Dock. You must never abandon a bicycle for any reason.
Please note that sometimes all or part of the Service will not be operational due to circumstances outside of our control. We reserve the right to change the advertised hours of operation of the Service without giving you notice.
UoN BikeShare does not accept any responsibility for your failure to complete your hire period due to lack of fitness, illness or injury.
UoN BikeShare does not accept liability for personal injury, loss or damage to personal effects to any participant.
We cannot guarantee either that there will always be a bicycle available for your use at the Dock of your choice or that there will always be an empty bay available for you to deposit a bicycle under hire by you.
UoN BikeShare will ensure all bicycles are maintained to a reasonable standard and are fit for their purpose.
UoN BikeShare procedures are designed to ensure that any faults are reported promptly by both Members and UoN BikeShare employees responsible for maintenance of the bicycles. UoN BikeShare will carry out regular checks on all bicycles but Members shall ensure that UoN BikeShare is informed (by following the faults procedure on the Dock) of any irregularities as soon as the Member becomes aware.
The Member has fifteen minutes from removing a bicycle from a bay to inspect the bicycle to ensure it is in full working order. If it is not in full working order the Member must return the bicycle within the first fifteen minutes of any hire period no Charge will be made. Any damage to the bicycle which remains unreported will be charged to the Member.
Any breakdown, fault or damage of a bicycle must be reported at the earliest opportunity to UoN BikeShare by the Member.
If a problem arises that prevents or limits the use of the bicycle or that may compromise any person’s safety, you must immediately cease from using the bicycle, immediately notify UoN BikeShare.
You must not attempt to repair any bicycle or commission any third party to repair any bicycle.
If you have an accident, you should not admit responsibility without informing UoN BikeShare and should:
Note down the names and addresses of everyone involved, including any witnesses.
Make the bicycle secure/
Call the UoN BikeShare emergency number on: +254 705 047 432 , or alternatively if it is not an emergency please contact UoN BikeShare via email at firstname.lastname@example.org
If the bicycle is stolen whilst the responsibility of the Member, he/she should:
Note down the exact location and time of theft, name and addresses of any witnesses and inform the University Security Department immediately. The University Security Department will issue a crime number that should be carefully recorded and retained. Email UoN BikeShare as soon as possible on: email@example.com
In respect of any accident or theft Members must provide accurate statements and co-operate with all UoN BikeShare reasonable requests for information and/or documentation. If a bicycle is stolen whilst in your care you will be charged xxx for the full replacement cost of the bicycle.
Members agree to pay C4DLab the fees set out below for the specified violations:
Damage and misuse
As a precautionary measure UoN BikeShare may suspend the service to any Member in respect of whom it has received a report of a lost, stolen or damaged bicycle until such time that the damage has been properly investigated and any fees due have been paid in full.
In cases of multiple losses, severe damage or multiple cases of lesser damage, UoN BikeShare reserves the right to prohibit the Member from further use of the Service.
UoN BikeShare Service accepts responsibility for personal injury and direct loss suffered by you which you can demonstrate was caused by our negligence.
UoN BikeShare Service will not be liable to you where any alleged loss or damage results from
Any of your own actions or omissions
The action or omission of a third party not connected with the provision of your bike hire
An event or circumstances which we could not have predicted or avoided even after taking all reasonable care
Where any loss or damage is considered to be indirect or consequential loss.